Smart Shield Solutions · Effective September 23, 2026
We protect our customers’ buildings, and we hold ourselves to the same standard with their information. This page explains how we keep the information you share with us safe, and how to tell us about a security problem.
How we protect your information
- Verified sign-in — our staff sign in to our systems with two-step verification.
- Access by role — each person sees only what their job needs. Technicians receive the details of the jobs assigned to them, not our whole customer list.
- Encrypted connections — our website, customer portal and document links are served only over encrypted (HTTPS) connections.
- Payments — card and bank payments are processed by Stripe. We never receive or store full card numbers.
Your documents
Estimates, invoices and documents we send for your signature open from private links that are long and hard to guess. Please don’t forward them to anyone you wouldn’t share the document with.
Reporting a security issue
If you believe you have found a security weakness in our website or systems, or you received a message claiming to be from us that looks suspicious, email info@smartshield.solutions with “Security” in the subject line. Tell us what you found and how to reproduce it. We will acknowledge your report, look into it, and let you know what we did. Please give us a reasonable chance to fix a problem before making it public, and don’t access or change information that isn’t yours while testing.
How we handle personal information is described in our Privacy Policy.
Contact us
Smart Shield Solutions
8200 Greensboro Drive, Suite 900, McLean, VA 22102
Phone: (866) 891-9183
Email: info@smartshield.solutions